FAQs

HOW CAN I TRACK MY PACKAGE?

You can find tracking information in your order confirmation or shipping confirmation sent to your email. If you want to track your order please check our 'Order Track' Page.

WHAT CAN I FIND A MISSING PACKAGE?

Most packages arrive on time. On very rare occasions, the tracking may show as "delivered" but it looks like you haven't received it yet. If your tracking information shows that your package was delivered, but you can't find it:

1. Look around the delivery location for your package. Check your mailbox or wherever else you receive mail
2. Check your Order Confirmation to find the tracking status
3. Access the tracking link on your Order Confirmation to find the local shipping carrier that delivers your package
4. Contact your local shipping carrier for further information.
5. Contact our customer service if the package still can't be found.

IS EXPRESS SHIPPING AVAILABLE?

Currently, we only offer the Standard Shipping method for our products.

CAN I APPLY A PROMOTION CODE AFTER MY PURCHASE COMPLETED?

At present, we do not support applying a discount code to a created order. You can contact our customer service if you wish to cancel/edit your order.

WHAT IS THE REFUND POLICY?

Visit our Returns and Refunds page for more information.

CAN YOU TELL ME WHEN I WILL RECEIVE MY ORDER?

More details about delivery times can be found on our Shipping Policy page.

WHAT SHOULD I DO WHEN THERE ARE UNKNOWN CHARGES?

There are several reasons why you might not recognize a charge. Please follow the instructions below.

1. Please check your Order Confirmation for detailed information regarding your order.
2. Ask your family/friends if they place an order with us using your information.
3. Contact your bank for further information
4. Contact our customer service for an immediate support

WHY MY PAYMENT ISN'T ACCEPTED?

To protect your security and privacy, your bank can't provide us with information about why your payment was declined. Contact your bank directly to solve these payment issues. You might want to try again with a different payment method. In case the issue still persists, kindly contact our customer support team for further support.

WHEN WILL MY CARD BE CHARGED?

Right after you have successfully placed your order.

WHAT IF I FIND SOMETHING SUSPICIOUS REGARDING MY PURCHASE?

We take fraud, scam, phishing and spoofing attempts seriously. If you receive correspondence you think may not be from our store, please contact our customer support team immediately.

HOW SECURE IS MY PERSONAL INFORMATION?

We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store.
When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

Customer Support: 24/7-

Phone: +44 7460 721307
Email: hello@tolocoshop.com
Address: Office 6011 182-184 High Street North, East Ham, E6 2JA, United Kingdom